Contact Us
Got a question about a sweepstakes casino we've covered, spotted something that needs updating, or just want to flag an idea for the site? This page tells you how to reach Best Social Casinos and what we can (and can't) help with.
How to Reach the Contact Team
The quickest way to contact us is by email at [email protected]. We read every message and try to reply within a couple of business days, though it can take longer during busy periods. When you write in, it helps to include:
- The name of the sweepstakes casino your question relates to, if applicable
- A short description of what you're asking about or reporting
- Any screenshots or details that help us understand the issue
What We Can Help With
We cover the sweepstakes and social casino space, so most of the messages we're best placed to answer relate to how these platforms work, how our reviews and rankings are put together, or corrections to information published on the site. Typical topics include:
- Questions about how the Gold Coins and Sweepstakes Coins model works on the operators we list, such as Spinblitz, Casino.Click or Free Spins
- Feedback on a specific review, offer detail, or state-eligibility note that looks out of date
- General enquiries about how we assess and rank the platforms featured on the site
- Suggestions for sweepstakes casinos or topics you'd like to see covered
What This Page Isn't For
We're an independent comparison and review resource, not the operator of any casino listed here. That means we can't access your account, process a redemption, verify your identity, or resolve a payment or withdrawal dispute. For anything account-specific — a stuck redemption, a login issue, a question about your Sweepstakes Coins balance, or identity verification — you'll need to contact that operator directly through the support channel on its own site or app, since only they can see your account details.
Similarly, we're not able to give personal legal or tax advice. If you have questions about whether a particular platform is available in your state, or whether a prize redemption creates a tax obligation for you, the operator's terms and conditions and your own state or federal guidance are the right place to check, not this contact page.
Questions We Get Asked Often
A few enquiry types come up regularly enough that it's worth answering them here before you write in:
Can you tell me if a sweepstakes casino is legal in my state?
Availability for sweepstakes casinos varies by state, and operators decide for themselves which states they serve based on their own legal assessment. Laws in this space also change fairly often. We can point you to the general information we publish, but we can't confirm legality for your specific situation — that's something to verify directly with the operator's terms or your state's guidance.
Do I have to buy coins to play?
No. Legitimate sweepstakes casinos offer a free way to participate, often called an alternative method of entry, alongside the option to purchase Gold Coin packages. If you're unclear on how a particular site's free entry option works, that operator's own terms page will have the specifics, since the details differ between platforms.
Why isn't a casino I use listed on your site?
We only cover a set list of platforms that we've researched and ranked. If there's one you think we should look at, you're welcome to suggest it by email, though we can't guarantee every suggestion gets added.
Can you help me with responsible play concerns?
We're not a support service for gambling-related harm, but we do maintain a responsible gambling page with general information and resources worth reviewing if you or someone you know is concerned about their play.
Other Pages Worth Checking First
Before reaching out, it's worth seeing whether your question is already answered elsewhere on the site. Our About Us page explains who we are and how we approach reviews, and our Terms and Conditions cover how the site itself operates, including our editorial and commercial approach.
Getting a Useful Response
To help us reply properly the first time, try to be specific rather than general. "The welcome offer listed for Crown Coins doesn't match what I saw on the site" is easier for us to act on than "your info is wrong." If your message concerns a time-sensitive account issue, remember that only the operator itself can look into your account, so contacting them directly will always get you a faster answer than writing to us.
We appreciate every message, whether it's a correction, a question, or just feedback on the site. Reader input is genuinely part of how we keep our coverage of sweepstakes casinos accurate and current.